Managed Services for Desktops
Managing user workstations and laptops is a time-consuming prospect for any business. Yet it must be a critical point of focus; a desktop issue can cripple a user's ability to do their job.
In spite of the tools available, many IT departments simply lack the manpower to effectively manage the desktop. In a small business, each user may try their best to maintain their own machine,
not realizing that this is costing the business far more than a properly-designed outsourcing solution.
A Diverse Problem
Companies are faced with several challenges pertaining to user machines.
- Buying and maintaining good hardware.
- Keeping the software on the desktop functional.
- Building a reliable support structure.
- Controlling what users have access to and what functions they can perform.
- Handling user issues that arise despite proper management.
Desktop virtualization helps address the first point by moving processing and data to a central
server cluster. The remaining challenges still require manpower to address. As always, businesses are faced with the quandry of either not having enough resources on staff with the right
skills, or hiring too many resources as a contingency.
Desktop management can be included as part of a managed services package. This frees up valuable IT resources for other uses, and provides you with multiple support layers and capabilities.
When Net Fusion takes ownership of a desktop environment, we bring a wealth of knowledge and tools that allow us to quickly standardize each desktop configuration and provide remote management.
End users immediately have access to our helpdesk. They can place calls and open trouble tickets just as they would to
an in-house service desk. Every request is subject to a Service Level Agreement (SLA) so you can be assured of quick response. Many issues are resolved over the phone in real time. Of course,
we also provide friendly on-site support when remote resolution is not possible.
Predictable and Reliable
Our redundant support systems ensure that you have access to help when you need it. Your monthly IT spend becomes more predictable. Managed services is based on per-device pricing and easy
to understand terms, allowing you to know exactly what you are getting and how much it costs. Contact us today for a free estimate.