Proactive IT Management

You deserve fast, affordable, professional support.  That’s why we provide unlimited remote IT support bundled with proactive network monitoring – providing you with experienced IT support to maintain and protect your network 24 hours a day, 7 days a week, 365 days a year. Your managed services plan provides you with unlimited help desk/remote support during the hours of 8am and 5pm Monday through Friday, excluding holidays.

In addition to providing you with unlimited help desk/remote support, we also monitor your servers and critical services such as Exchange, SQL Server, and other specific line of business applications installed on them; in addition we constantly monitor your internet connection, firewall, and routers.

Benefits

• Faster Problem Resolution
• Automated and Reliable
• Proactive Service
• Best Practice Driven
• Management and Status Reporting
• Secure and Consistent
• Cost Management and Control
• Managed Expansion and Growth
• Realize Value – Reduce Your Cost of Ownership
• One Number to Call For Issue Resolution
• Consistent Communication
• Centralized Vendor Management
• Peace of Mind

Flat-Rate IT Support is Here

Support your entire organization with our comprehensive Flat-Rate IT Program.  Your business will benefit by receiving support from our skilled helpdesk technicians and our certified network engineers.  Eliminate the uncertainty of fluctuating IT support costs, realize one point of contact, manage vendors effortlessly and ultimately achieve increased reliability, productivity, and value from your technology investments.

Server Managed Services

On-going Proactive Server Maintenance

• Microsoft Windows Server Patch Management
• Microsoft SQL Server Patch Management
• Microsoft Exchange Server Patch Management
• Virus Definition Management
• Backup Monitoring and Disaster Recovery Coverage
• Hardware Firmware Management
• Service Monitoring with Proactive Notifications
• Event Log Review

Workstation Managed Services

Unlimited Remote IT/Workstation Support

• End User Remote Control
• User Account Maintenance
• Security Patch Management and Deployment
• User Policy Enforcement
• File System Management
• 24x7 Workstation Monitoring
• Disk Space, Partition and Usage Management
• Software Deployment
• Anti-Virus Monitoring and Removal
• Spy-ware Monitoring and Removal
• System Inventory Reporting